Showing posts with label bookstore. Show all posts
Showing posts with label bookstore. Show all posts

Saturday, December 11, 2010

Why are Bookstores Closing?

Can ebooks be the total blame? I think not. There's a lack of logic in many of the chain stores. For instance, Why have 40,000 titles on shelves for people to browse, and probably not buy? Not only are you in debt to your earlobes to publishers and distributors (Joseph Banks reportedly owes nearly $200,000 to Ingrams), but many of those books can't be returned. Also, many large chain bookstores are set up like a library; you can sit and read—have latte.... If you went every day or so, you could finish a whole book and not have to buy it.

The "chummy" attitude is also lost in large chain bookstores. Very few have knowledgeable sales people who will recommend a title, or, more importantly, who know what you read last and ask if you liked it. Hmm, Amazon does all that electronically, offering suggestions, and encouraging reader reviews. But Amazon doesn't supply the human factor that you can find with smaller indy booksellers.

Then there are other factors in the bookstore-closing dilemma. John B. Thompson’s book Merchants of Culture (Polity Press 2010) covers a lot of them. This interview tells more. "The publishing industry is in trouble—but not just because of the digital revolution."

Some other reasons? You tell me.

Monday, November 15, 2010

Contact-- Finally

I while back I contacted the Barnes & Noble "corrections" department and asked them to consolidate my meager titles under one name. Contact was made by e-mail with an addie given to me by the rep in the distribution department. I hadn't been able to find a single link on the site for "customer" or "author" service.

So I e-mailed my request. Received nada in return and after two days with no changes to my B&N page, I assumed my missive didn't get through.

So I emailed my request again--this time with a delivery confirmation tag and a return receipt request. Ah! Delivery confirmation! but that was it.

Yet when I visited my B&N page the next day, my titles were consolidated as I had asked.

Wouldn't you think a company with a big online presence would at least have an auto-responder to let people know they "heard" you?